Once it's time to talk to a customer service rep, the process is somewhat simple. Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. Generally, Amazon recommends selecting the phone option to get support more quickly customers can specify which phone number the rep should call. If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information. The page also gives users the option of having Amazon call them, as well as a wait time, so they have a sense of how long it’ll take to hear back from the company. Here you'll have the option to either chat with a messaging assistant that can answer basic questions or direct users to the proper place to have their issue addressed. To contact Amazon, it's best to use the company's Contact Us page. This way, we can offer and implement solutions such as those listed above.Ĭlients need to ensure they book and plan shipments early enough, a CSA associate who handles quotes can recommend a time frame or a good rule of thumb for clients.(Image credit: Shutterstock) Contacting Amazon Let your Flexport team know ASAP if you have an urgent shipment going to an Amazon FBA warehouse. If you haven’t done so already, make sure that your Flexport team has the ability to View/Edit shipment plans in your Seller Central account. If this needs to be done, or fixed, at destination, it will cost extra time and money. ![]() However, in addition to the specific suggestions listed above, we recommend the following:Įnsure that all cartons are properly labeled at origin. To put it simply, you may not be able to. Last year, we received photos from some of our trucking partners showing serious congestion at various FBA warehouses (we’ve talked to truckers who waited 10 hours in these lines!). Solution: Unfortunately, this isn’t something that can be controlled. This can result in delays and trucking wait fees. Problem: Staff at Amazon’s warehouses work as quickly as they can to unload trucks, but truckers often wind up waiting in a long line before it’s their turn to pull up to the dock. (Ask your Flexport team for a quote!) Note that Flexport delivery may still be pushed back due to the lack of available delivery appointments. This will cost more than Amazon LTL, but it’s also about 14 days faster.
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